Here’s an excerpt from this week’s installment from “Bored Georgeman”:
“Much to my surprise, I encountered a phone tree that connected me to a human being after punching just a couple of numbers. The fellow I talked to was friendly, professional, and appeared to actually know what he was doing. I completed the call in less than five minutes, and they picked up the bins when they said they would. Waste Management is clearly making an effort to improve its customer service, and I want them to know that at least one customer appreciates the effort.”
A Waste Management “phone tree” no less! Podunk.